Definitions
Company: Altrax Cloud. Customer: the person or entity using the Services. Account: the registered customer account. Services: hosting and related products. Hosting, VPS: virtual server products supplied under a purchased plan.
Service Provision
Services are supplied according to the purchased plan, available infrastructure, and service specifications.
Account Registration
Customers must provide accurate registration information and protect their account credentials.
Payments and Billing
Services are prepaid unless explicitly stated otherwise. Customers must pay using supported payment methods. Non-payment may result in suspension or termination. Customers are responsible for their account and billing information.
Game Server Hosting — 24-Hour Refund Policy
Altrax Cloud provides a 24-hour refund request window for game server hosting. Customers can request a refund within 24 hours of purchasing or activating their game server. This applies whether the game server has already been delivered or has not yet been delivered. Customers can also request a refund within this period if they experience a service-related issue. The refund request must be submitted within the first 24 hours. After the 24-hour period expires, refund requests will not be accepted. Customers must contact support to submit a refund request. This is a refund window, not a 24-hour delivery guarantee.
VPS and Cloud Hosting — No Refund Policy
VPS and Cloud Hosting payments are non-refundable once the VPS has been provisioned, deployed, or its access credentials have been provided. Once a VPS has been successfully delivered, customers cannot request a payment refund. If a customer experiences a verified technical issue, Altrax Cloud will attempt to troubleshoot and resolve the problem. Where necessary and technically possible, Altrax Cloud may change, replace, or migrate the VPS to resolve the issue. A technical problem does not automatically make the customer eligible for a monetary refund after VPS delivery. VPS replacement or technical assistance is different from a refund.
Service Delivery Time
Altrax Cloud will make reasonable efforts to provide purchased services within 12 hours of successful payment. 12 hours is our target delivery timeframe, not an unconditional guarantee. Delivery may take longer because of verification, infrastructure capacity, technical problems, or maintenance. Contact support if your service has not been provided within the expected timeframe.
Service Availability
Availability can be affected by maintenance, network problems, hardware failures, and circumstances outside our reasonable control. No specific uptime guarantee is provided unless explicitly configured.
Customer Responsibilities
Customers are responsible for their server configurations, data, backups, credentials, and lawful use of services.
Suspension and Termination
Altrax Cloud may suspend or terminate services for policy violations, non-payment, abuse, security risks, or other legitimate reasons. Contact support where possible for clarification.
Changes to Terms
Altrax Cloud may update these terms. The latest updated date is displayed on this page.
Governing Law
These Terms are governed by applicable legal requirements without asserting a specific jurisdiction unless one is established.
Contact & Support
For questions about this policy, contact Altrax Cloud support through our official Discord.
Join our DiscordEmail: info@altrax.cloud